Return and Refund Policy for Brownie Gift Boxes

 

At Brownie Bar Bakery, we are dedicated to providing you with the freshest and most delicious brownie gift boxes. Your satisfaction is our priority. Please review our return and refund policy below.

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Perishable Items

Due to the nature of our products, we regret to inform you that we cannot accept returns on any perishable items, including our brownie gift boxes. Once your order has been shipped, we cannot accommodate returns.

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Damaged or Incorrect Items

We take great care in preparing and packaging our brownies to ensure they arrive in perfect condition. However, if your brownie gift box is damaged during shipping or if you receive an incorrect item, please contact us within 48 hours of delivery. To initiate a refund or replacement, kindly provide the following information:

1. Your order number.

2. A brief description of the issue.

3. Photos of the damaged item and packaging (if applicable).

Shipping Damage: If your brownies arrive damaged, we will issue a full refund or send a replacement at no additional charge.

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Freshness Guarantee

We guarantee that your brownies are made fresh prior to shipping. We utilize high-quality ingredients and follow strict quality control measures to ensure the best possible product reaches you.

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Refund Process

Once your request for a refund or replacement is approved, we will process it within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase.

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Contact Information

If you have any questions or concerns regarding your order, please feel free to reach out to our customer service team at Jamesmichael@browniebaromaha.com.

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Thank you for choosing Brownie Bar Bakery! We appreciate your business and hope you enjoy our fresh-baked brownies.